14-day money-back guarantee
If MiniSnip isn't right for you, email support@minisnip.com within 14 days of your first payment for a paid plan (Pro or Enterprise) and we will refund that payment in full. You don't need to give a reason.
The guarantee covers the first payment for a paid plan, once per customer. When the refund is issued, the paid plan ends and your account moves to the Free plan.
Cancel anytime
You can cancel a card subscription whenever you like, from the Billing page in your dashboard or by emailing us. You won't be charged again, and your plan stays active until the end of the period you have already paid for. After that your account moves to the Free plan. Crypto payments never renew, so there is nothing to cancel.
Crypto payments
The money-back guarantee also covers your first crypto payment for a paid plan. Crypto payments can't be reversed, so we send the refund in the same cryptocurrency to a wallet address you give us: the amount of cryptocurrency you paid, less the network fee for sending it. Additional time bought with later crypto payments is not refundable.
Renewals
Monthly renewal payments after your first payment are not refundable, except for the billing mistakes below. To avoid the next charge, cancel before your renewal date. You can see the date on the Billing page.
Billing mistakes
If you were charged twice, charged after you cancelled, or charged the wrong amount, tell us as soon as you notice. We will refund the incorrect charge in full.
How to ask for a refund
Email support@minisnip.com, ideally from the email address on your MiniSnip account, and include:
- the email address on your account;
- the date and amount of the payment, or the receipt.
How refunds are paid
Card refunds go back to the card or payment method you paid with; crypto refunds are sent as described above. Where our payment provider acts as merchant of record, it issues the refund for us. Once a refund is issued, it usually reaches your account within 5 to 10 business days, depending on your bank.
When refunds don't apply
Accounts closed for breaking our Terms of Service, for example for phishing or spam, are not covered by the money-back guarantee.
Your legal rights
This policy does not limit any rights you have under the consumer protection laws of your country.